📱 Account Deletion is Available in the Udaan App
To safeguard user privacy and prevent unauthorized account closures, account and data deletion must be performed directly inside the Udaan mobile app. This requires re-authenticating with your password so that only the rightful account owner can permanently delete their data.
⚠️ Warning: Account Deletion is Permanent
Once you confirm deletion in the app, your bookmarks, favorites, liked quotes, uploaded background photos, and custom quote designs are permanently deleted from our servers immediately and cannot be recovered.How to Delete Your Account Inside the App
Follow these 6 simple steps to delete your account directly inside the Udaan app:
Launch Udaan on your Android device while signed into your account.
Tap the Profile tab in the bottom navigation bar.
Scroll to the settings menu and locate the Account settings section.
Tap the red Delete Account option at the bottom of the screen.
Enter your current account password to verify your identity.
Tap Confirm Delete. Your active session will terminate immediately and all personal records will be wiped.
What Personal Data Is Permanently Deleted?
When you delete your account in the app, the following data is permanently purged in real time from our backend servers (api.udaan.softmaco.com):
- Account Profile: Your full name, email address, password hash, device tokens, and language preferences.
- User Creations: All customized quotes, font choices, and saved quote designs.
- Uploaded Imagery: Any custom background images or photos you uploaded to the Udaan cloud storage.
- Engagement Records: All bookmarked quotes, favorites, and like histories.
What Data Is Retained (and Why)?
In accordance with Google Play developer policies and applicable statutory obligations:
- Financial Audit Logs: If you purchased a subscription or premium pass, Google Play order transaction identifiers are maintained in an anonymized format (stripped of your name, email, and personal identifiers) exclusively for financial audits, taxation, and chargeback dispute resolution as required by law.
- Security Logs: Server connection logs are purged automatically on a rolling 30-day retention schedule.
Uninstalled the App or Lost Device Access?
If you no longer have the app installed or cannot access your Android device, our support team can manually process your account deletion request upon email verification:
Manual Deletion Assistance
If you are unable to delete in-app, submit your registered email below to generate an authenticated deletion ticket to our support team:
Support Assistance
If you need any guidance or have questions regarding account deletion, please contact our team:
- Email: support@softmaco.com
- Subject Line: Account Deletion Assistance — Udaan
- Developer: Softmaco