Support Channels
Please reach out through our dedicated communication channels below:
Customer Support
For general inquiries, app feedback, bug reports, and assistance with subscriptions:
support@softmaco.comPrivacy & Data Rights
For data inquiries, GDPR/CCPA requests, or assistance with account deletion:
privacy@softmaco.comGrievance Redressal (India IT Rules)
In accordance with the Information Technology Act 2000 and the rules made thereunder, the contact details of the Grievance Officer for Udaan are provided below:
Grievance Officer
Name: Grievance Redressal Cell, Softmaco
Email: support@softmaco.com (Attn: Grievance Officer)
Organization: Softmaco Technologies
Country: India
Frequently Asked Questions
How do I cancel my Premium subscription?
Subscriptions on Android are managed by Google Play. Open the Google Play Store app > tap your profile icon > Payments & Subscriptions > Subscriptions > select Udaan > Cancel Subscription.
How do I delete my account and data?
You can delete your account directly inside the app under Profile > Settings > Delete Account, or visit our Account & Data Deletion page to submit a request online.
Is my payment information safe?
Yes. All financial transactions are handled end-to-end by Google Play. We never store or receive your payment credentials or bank details.